Privacy Policy for Servelp

Servelp (“Servelp”, “we”, “our”, or “us”) operates a hyperlocal community platform that connects nearby users to share services, assistance, and interactions within their locality. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Servelp mobile application and related services (collectively, the “Service”).

By using Servelp, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Legal Owner and Contact Information

• Owner: Kalpana Mohapatra (Individual Owner)
• Location: Bhubaneswar, Odisha, India
• Contact Email: support@servelp.in

For any privacy-related questions or data requests, users may contact us using the email above.

2. Information We Collect

We collect information necessary to provide and improve the Servelp platform.

2.1 Account Information

When you create an account, we may collect:

• Full name
• Email address
• Phone number
• Profile photo
• Date of birth
• Gender

2.2 Authentication Information

You may sign in using:

• Email and password
• Phone number (OTP verification)
• Facebook Login
• Google Sign-In

Authentication providers may share basic profile information such as name, email address, and profile image.

2.3 Location Information

Servelp collects location data only while the app is actively in use to:

• Show nearby services and users
• Improve hyperlocal discovery
• Provide relevant results based on proximity

We do not track location in the background.

2.4 User-Generated Content

We collect content that users voluntarily create, including:

• Service listings and requests
• Messages and chat conversations
• Reviews and ratings
• Photos or media uploaded within the app

2.5 Device and Technical Information

We may automatically collect:

• IP address
• Device model
• Operating system version
• Basic technical diagnostic information

Servelp currently does not use third-party behavioral analytics tools.

2.6 Push Notifications

We may send push notifications related to:

• Messages
• Service activity
• Account updates
• Important service announcements

Users may disable notifications through device settings.

3. How We Use Your Information

We use collected data to:

• Create and manage user accounts
• Authenticate users securely
• Enable communication between users
• Display nearby services and recommendations
• Maintain platform safety and prevent misuse
• Improve reliability and performance of the Service
• Respond to support requests

4. Payments

Servelp currently does not process payments or store financial information.

The platform only connects users with each other.

Future payment features, if introduced, will be governed by updated policies.

5. Data Sharing

We do not sell personal data.

Information may be shared only in the following situations:

• With other users as part of normal platform functionality (profile details, listings, communication)
• With service providers required to operate the platform (e.g., hosting infrastructure)
• When required by applicable law or legal process
• To protect the safety, rights, or integrity of users or the platform

6. Third-Party Services

Servelp uses trusted third-party infrastructure providers, including:

• Supabase (backend infrastructure and authentication services, hosted in Mumbai, India)
• Social login providers such as Facebook and Google

These providers process data according to their own privacy policies.

7. Data Retention

We retain user data only as long as necessary to operate the Service.

• Account information is retained while the account remains active.
• System and security logs may be retained for up to 30 days.
• Users may request account deletion at any time.

8. Account Deletion and User Rights

Users may request deletion of their account and personal data by contacting:

Upon verification, we will delete or anonymize personal data except where retention is legally required.

9. Children’s Privacy

Servelp is intended for users aged 13 years and above.

We do not knowingly collect personal information from children under 13. If such data is discovered, it will be removed promptly.

10. Future Advertising and Communications

Servelp may introduce in the future:

• Promotional emails or SMS notifications
• In-app advertisements
• Personalized or targeted advertising

If implemented, users will be provided with appropriate controls or opt-out options where required by law.

11. Data Security

We implement reasonable technical and organizational safeguards to protect user information, including secure authentication and controlled access to systems. However, no method of electronic storage or transmission is completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect service improvements or legal requirements. Updated versions will be posted within the application or on the official website with a revised effective date.

13. Consent

By using Servelp, you consent to this Privacy Policy and the collection and use of information as described herein.